Put a capable AI agent in front of your customers. Without holding your breath.
Aide is the governed agentic AI platform for customer experience. It resolves customer issues end-to-end and continuously analyzes your operation to surface what to automate, fix, or improve next.
Powered by the Agent Governance Engine: Aide acts only when it is certain, and escalates the rest to your human team. Teams deploy Aide one scenario, test every case before going live, and keep full visibility into every decision AI makes.
Automate support
with AI agents
Deploy AI agents across support platforms and CRMs to automate conversations and execute actions with full precision and control.
Aide can integrate with your backend systems via MCP or API to gather customer information prior to each conversation.
Ensure rigorous agent training
Aide provides a simulated testing environment for internal teams to thoroughly evaluate agents. This allows you to refine the agent's capabilities before going live to maintain quality.
Escalation: Smooth hand-offs keep customers satisfied
When a conversation gets too complex, Aide seamlessly hands it off to a human. This ensures customers get support from a human during those critical interaction moments to preserve brand equity.
Retrieve data for context
Aide enables agents to make MCP or API calls to gather relevant customer information for each conversation. Giving agents context results in more tailored and effective conversations.
Copilot for human staff
Accelerate agents with AI assistance. Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.
Reduce repetition with smart tagging
Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.
Generate accurate AI responses
Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.
Ensure consistency with defined SOPs
Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.
Automate workflows
with precision
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Conditional workflows
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Understand
every customer
interaction
Gain a holistic view of all conversations
Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.
Pinpoint areas for improvement
By summarizing and analyzing conversations, Aide reveals where customers are struggling so you can eliminate friction points.
Monitor trends over time
Track how category volumes change over time to measure the impact of improvements and uncover new issues arising.
Share insights across the business
Aide surfaces insights from support so product teams can identify improvement opportunities directly from user feedback.
Frequently asked questions
Aide is a governed agentic AI platform for customer experience. It resolves customer issues end-to-end on the helpdesk you already use (Zendesk, Front, or Gorgias), and continuously analyzes your operation to surface what to automate, fix, or improve next. Teams deploy it one intent at a time, test every behavior before customers see it, and govern every action through the Agent Governance Engine.
A conversational AI platform understands a question and replies. An agentic AI platform takes the action that resolves it: checking the order, processing the change, updating the record, escalating when it should not act alone. Aide does that, and continuously analyzes the operation around it. The category is shifting from conversational to agentic. Gartner's Magic Quadrant puts it plainly: the future is not just conversational, but agentic. Aide is built for where customer service is going.
Both. The agent resolves issues end to end. The platform around it continuously analyzes your operation and surfaces what to automate, fix, or improve next, so the operation gets stronger on its own. Your team builds, governs, and improves the AI from one place. We'll show you exactly how in a demo.
Four things, and the first matters most. Governance: every action is tested and kept inside the bounds your team sets before it reaches a customer, and it acts only when it is certain. You decide what it can do, and it does only that. Deployment: you go live intent by intent, built and tested by your team, on the helpdesk you already use, in days. Scope: Aide goes beyond resolving tickets, it analyzes and improves the whole operation. Reach: it learns from your real conversation history and acts in your commerce, CRM, and account systems, across Zendesk, Front, and Gorgias.
It is what lets you put a genuinely capable AI agent in front of customers and actually rely on it. No trade-off between powerful and safe: Aide resolves real issues end to end, and it acts only on what you have approved, does only what you have allowed, acts only when it is certain, and escalates the rest. That is the Agent Governance Engine, the governed core that keeps Aide capable, reliable, and compliant at once. You stay in control, and customers get the answer your own team would have sent. SOC 2 Type II and GDPR compliant, HIPAA where applicable, hosted on Azure.
Every behavior is tested on your real conversations in the Agent Simulator before it goes live, so nothing reaches a customer until your team has watched it work. In production, Aide acts only when it is certain and escalates the rest to a person, which is why it stays accurate on what it acts on. Every action it takes is recorded in the Action Trace, per conversation and across your whole operation, so you can audit any decision. You set the rules; the Agent Governance Engine enforces them on every action.
No, and we think that is the wrong goal. Aide takes the repetitive volume so your team can do the work that prevents tickets: fixing root causes, improving the product, handling the conversations that need a human. Teams using Aide do not shrink. They shift from answering the same question four hundred times to eliminating the reason it gets asked, and they run the AI instead of the queue.
CX and support teams on Zendesk, Front, or Gorgias that want to put AI in front of customers without losing control. Aide is a particularly strong fit for e-commerce and other high-volume operations, where it acts on real order and account data to resolve whole issues, not just answer questions. It works at any scale: you start with one intent and expand at your pace, so there is no minimum size to begin.
Outcome pricing, done right: a platform fee plus a per-resolution rate that falls as you scale, plus a one-time implementation. You pay only for the resolutions Aide closes; escalations and human-handled tickets are free. Because we run our own models, we can afford to fix the root cause instead of farming the recurrence. See aide.app/pricing.
Helpdesks: Zendesk, Front, Gorgias. E-commerce: Shopify and WooCommerce. CRM: Salesforce. One-click knowledge import from Zendesk, Gorgias, Intercom, and HelpScout; anything else connects via API. E-commerce is one of Aide's strongest fits: it acts on real order data (status, address changes, cancellations inside time windows, returns). Bartesian uses Aide to catch and process time-sensitive order changes inside a four-hour fulfillment window, executing the right action in Shopify before it closes.