Patchstore24Shopify
Chat
Chat that resolves.
Not a bot that deflects.
Instant answers grounded in your approved knowledge and the customer's live data. Real actions executed in your systems. And a hand-off to a person the moment a conversation needs one.Powered by the Agent Governance Engine: every word and action is tested, checked, and logged before customers see it. Aide acts only when it is certain, and hands the rest to your team.What the chat agent handles in the conversation
Product and policy answersWhere is my orderMid-chat order changesSizing and stock checksWarm hand-offsPeak-day trafficProduct and policy answersWhere is my orderMid-chat order changesSizing and stock checksWarm hand-offsPeak-day trafficProduct and policy answersWhere is my orderMid-chat order changesSizing and stock checksWarm hand-offsPeak-day traffic
Answer from your knowledgeCheck live order stateExecute order changesQualify pre-sale questionsHand off with the transcriptHold the line at peakAnswer from your knowledgeCheck live order stateExecute order changesQualify pre-sale questionsHand off with the transcriptHold the line at peakAnswer from your knowledgeCheck live order stateExecute order changesQualify pre-sale questionsHand off with the transcriptHold the line at peak
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, at any volume. No queue, no wait
24h
To first value
Add it to your site, connect your knowledge, go live
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Chat, resolved
Answers with the account behind them
Most chat tools search the help center and hope the customer stops asking. Aide reads the customer's live data, executes the change, and confirms the outcome in the same conversation. These are the chats it resolves on its own.
Policy and product questions get answered from the knowledge your team approved, with the customer's own context factored in. No article links, no boilerplate, no guessing.
Customer
Can I put the ceramic travel mug in the dishwasher? I bought the matte black one last week.
Aide
The matte black finish is hand-wash only: the dishwasher dulls the coating over time. The glossy finishes are dishwasher safe on the top rack. Since yours is the matte black from last week's order, hand-washing also keeps it covered under warranty.
✓Answer grounded in approved product docs · Order history read
Where-is-my-order chats get the actual state of the shipment, read at the moment the customer asks. Not a template with a tracking link and a shrug.
Customer
Where is my order #6284? The estimate said 3 to 5 days and it's been 6.
Aide
Order #6284 left the regional hub this morning and is out for delivery tomorrow before 8pm. The carrier added a day for weather in transit. Here is the live tracking link, it updates as the driver moves.
✓Live shipment status read · Order #6284
When the request is a change, Aide makes the change: it checks what is possible, executes it in your platform while authorized, and confirms it before the customer leaves the chat.
Customer
I just placed order #9058 but picked the wrong size. Can you swap the medium for a large before it ships?
Aide
Done. Order #9058 had not entered fulfillment, so I swapped the medium for a large at the same price. Your confirmation email has been updated, and the order still ships as scheduled.
✓Order updated in Shopify · Order #9058
Sizing, compatibility, and stock questions get answered from your catalog and live inventory. The honest answer, given instantly, is what moves a visitor to checkout.
Customer
Does the Slim Wallet fit 10 cards plus folded cash? And is the tan one back in stock?
Aide
The Slim holds 8 cards comfortably; at 10 the leather will stretch over time. For 10 plus cash, the Standard fits 12 with a cash sleeve. The tan is back in stock in both models, and both ship from our warehouse tomorrow.
✓Catalog and live inventory read
When a conversation needs a person, Aide says so and brings one in. Your team picks up the same chat with the transcript, customer context, and Aide's findings already attached.
Customer
The frame arrived cracked, and this is the second replacement that's been damaged. I want to talk to someone about this.
Aide
Understood. A teammate is taking over this chat now. They have the full transcript, both replacement orders, and the photos you sent, so you will not have to repeat anything.
✓Escalated to team · Transcript, context, and findings attached
Launch days and peak season put a queue in front of your team. They do not put one in front of Aide: every chat gets an answer in seconds, no matter how many arrive at once.
Customer
Quick one before the launch drop sells out: does code CREW20 stack with the bundle discount?
Aide
It does not stack. CREW20 applies to full-price items only, and the bundle is already discounted at 25%, which is the better price of the two. Checkout is running normally, so you are set to order.
✓Promotion rules verified from approved knowledge
Aide is the agentic AI platform for customer experience. The same governed agent runs across chat and email: one configuration, every path tested in the Agent Simulator before it deploys, and every action logged.
Customer
Can I put the ceramic travel mug in the dishwasher? I bought the matte black one last week.
Aide
The matte black finish is hand-wash only: the dishwasher dulls the coating over time. The glossy finishes are dishwasher safe on the top rack. Since yours is the matte black from last week's order, hand-washing also keeps it covered under warranty.
✓Answer grounded in approved product docs · Order history read
The Agent Governance Engine
A chat agent you can put in production
An agent that talks to customers on your site has to earn that placement. Aide is built so a wrong answer never reaches a visitor.Test before you deployWatch Aide handle your real past conversations in the Agent Simulator. Nothing meets a visitor until your team approves it.
Answers only when certainAide replies and acts when every condition is met, and hands the rest to a person with full context already in front of them.
Audit every replyThe Action Trace shows every chat reply and action Aide took, and why. Per conversation, and across your whole operation.
Improve continuouslyThe Continuous Learning Engine makes month six measurably better than month one, without anyone rebuilding it.
Getting started
Works with your existing stack
Chat lives on your site and in your helpdesk. Your commerce platform and CRM ground every answer in live data. One click to connect, no migration, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
Aide puts a governed AI agent on your website and helpdesk chat. It answers from the knowledge your team approved, reads the customer's live order and account data, executes real actions in your systems, and hands off to a person when a conversation needs one. It is the same agent that runs on email: one configuration, every action logged.
A chatbot deflects: it searches the help center, posts article links, and hopes the customer stops asking. Aide resolves: it reads the live order or account, answers with the customer's actual data, and executes the change in your systems. The customer leaves the chat with the thing done, not with a link to read.
The knowledge your team approves: help center articles, policies, product documentation, and macros, plus the customer's live data from your helpdesk, commerce platform, and CRM. Aide grounds every answer in that approved knowledge and the account in front of it, not the open internet.
Yes. Aide executes the actions your team approves, like cancelling orders, updating shipping addresses, and applying refunds within policy, while the customer is still in the conversation, and confirms the outcome in the same session. Each action runs inside a Scenario your team defined and tested before it went live.
When a conversation needs a person, Aide tells the customer a teammate is taking over and passes the chat with the full transcript, customer context, and its own findings attached. Your team picks up mid-conversation with the work already started, and the customer never repeats themselves.
It does not guess. When a question falls outside the knowledge and paths your team approved, or Aide's confidence is below threshold, it says so and escalates to a person with the conversation attached. An uncertain answer never reaches a visitor.
Yes. The Agent Simulator runs Aide against your real past conversations, so you watch exactly how it would have handled them before it talks to a single visitor. Nothing goes live until your team approves it, and you expand one intent at a time.
Get a demo for pricing.
Put a governed agent on your chat
Instant resolution for every visitor, with a person always one hand-off away.