Patchstore24Shopify
Agent Simulator
Break your agent in the Simulator.
Not in production.
No automation should ship on hope. The Agent Simulator replays your agent against your real past conversations, so you see exactly how it would have responded: which intent was detected, which Scenario fired, what actions it would have taken. All before a single customer touches it.Part of the Agent Governance Engine: nothing goes live until your team approves it, and every simulated run is inspectable, decision by decision.Everything you verify before going live
Replays your historyEvery decision visibleCatches misses earlyRole-play modePer-Scenario testingApproval before launchReplays your historyEvery decision visibleCatches misses earlyRole-play modePer-Scenario testingApproval before launchReplays your historyEvery decision visibleCatches misses earlyRole-play modePer-Scenario testingApproval before launch
Replay historical ticketsInspect every decisionProbe edge casesFix and replayApprove on evidenceDeploy per intentReplay historical ticketsInspect every decisionProbe edge casesFix and replayApprove on evidenceDeploy per intentReplay historical ticketsInspect every decisionProbe edge casesFix and replayApprove on evidenceDeploy per intent
100%
Accurate on what it acts on
Because everything it acts on was tested first
76%+
AI resolution rate
On paths your team approved after watching them work
24h
To first value
Connect, replay your history, deploy your first intent
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Test before deploy
Watch it work before customers do
Every demo below is a simulated replay of a historical ticket, not a live customer. This is what your team sees in the Simulator: the conversation, the decisions, and the action the agent would have taken.
The Simulator does not run synthetic tests. It replays the agent against the actual conversations your team already handled, so the evidence comes from your customers, your policies, and your edge cases.
Customer
My order #7241 says delivered but there is nothing at my door. Can you help?
Aide
I checked order #7241: the carrier marked it delivered this morning at your building's front desk. I have attached the delivery photo and tracking history so you can check with your mailroom, and if it does not turn up by tomorrow, we will make it right.
✓Simulator replay · Historical ticket · No customer contacted
Each replay shows the full decision path: the intent it detected, the Scenario that fired, the conditions it checked, and the action it would have taken. Nothing about the agent's behavior is a black box.
Customer
I ordered the wrong size. Can I swap the medium for a large before it ships?
Aide
Yes, I can do that. Order #5530 has not shipped yet, so I have updated the hoodie from medium to large. Your confirmation email will reflect the change, and shipping stays on schedule.
✓Simulator replay · Intent: size change · Scenario fired · Action shown, not executed
Some replays show the agent getting it wrong. That is the point. Your team sees the miss, fixes the Scenario, and replays the same ticket until the answer is right. The customer never sees the bad version.
Customer
I want to return my swimsuit. It still has the tags on.
Aide
I have started the return for your swimsuit and emailed you a prepaid label.
✓Simulator replay · Miss caught: final-sale policy not checked · Scenario fixed, replayed
Beyond replays, you can open a test conversation and type as a customer yourself. Probe the edge cases you are worried about, push on the policy, and see how the agent holds up before launch.
Customer
What if I just dispute the charge with my bank instead of waiting for the refund?
Aide
You can, but the refund for order #8804 is already processing and should reach your account within 3 to 5 business days. A bank dispute would put the order on hold and usually takes weeks longer. If the refund has not arrived by Friday, reply here and a person will step in.
✓Simulator role-play · Your team typing as the customer · Nothing sent
Testing is per intent, not all or nothing. Change one Scenario, replay just the conversations that match that intent, and confirm the fix without touching anything else that already works.
Customer
Can you cancel order #3097? I ordered it twice by mistake.
Aide
Done. Order #3097 was still unfulfilled, so I have cancelled it and refunded $42.10 to your original payment method. Your other order is unchanged and ships as planned.
✓Simulator replay · Order cancellation Scenario only · 38 matching tickets replayed
When the replays look right, your team signs off on the evidence, and the Scenario goes live along the Gradual Automation Pathway: one intent at a time, starting where you are most confident.
Customer
My discount code says invalid at checkout. It is WELCOME15.
Aide
WELCOME15 applies to first orders, and this is your second one with us, which is why checkout rejected it. I have applied your $8 loyalty credit to the order instead, so you still save on this one.
✓Simulator replay · Approved by team · Live for this intent only
Aide is the agentic AI platform for customer experience. Nothing goes live until your team approves it. Read more about the Agent Governance Engine or security at Aide.
Customer
My order #7241 says delivered but there is nothing at my door. Can you help?
Aide
I checked order #7241: the carrier marked it delivered this morning at your building's front desk. I have attached the delivery photo and tracking history so you can check with your mailroom, and if it does not turn up by tomorrow, we will make it right.
✓Simulator replay · Historical ticket · No customer contacted
The Agent Governance Engine
Tested before launch. Governed after.
The Simulator is one part of the Agent Governance Engine, the system that makes it safe to give an AI agent real power. What gets tested is what goes live, and what goes live stays accountable.Tested on your historyEvery Scenario is replayed against your real past conversations before it ships. Your team watches it work and approves what goes live.
Certain in productionOnce live, Aide acts only when every condition on the approved path is met, and escalates the rest to a person with full context attached.
Every run loggedThe Action Trace records every simulated run and every live action: what the agent read, what it decided, and why. Ready for any review.
Knows what to test nextThe Continuous Learning Engine flags the intents and edge cases worth testing next, so your coverage grows with your ticket volume.
Getting started
Works with your existing stack
The history you replay already lives in your helpdesk. One click into Zendesk, Front, or Gorgias, and the Simulator runs on the conversations your team has already handled. No migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
The Agent Simulator is Aide's test-before-deploy environment. It replays your AI agent against your real historical conversations, so you see exactly how it would have responded: which intent was detected, which Scenario fired, and what actions it would have taken. Nothing goes live until your team approves it.
Your real historical conversations from your helpdesk. Once Aide is connected to Zendesk, Front, or Gorgias, the Simulator runs against the tickets your team has already handled, so the evidence comes from your actual customers and policies, not synthetic test prompts.
The full decision path for each conversation: the intent the agent detected, the Scenario that fired, the conditions it checked, and the action it would have taken. You can inspect any replay decision by decision.
Yes. You can open a test conversation and role-play as a customer: type the messages yourself, probe the edge cases you are worried about, and see how the agent holds up before launch.
Yes. Testing is per intent, and each Scenario is testable in isolation. Change one Scenario and replay just the conversations that match that intent, without touching anything else that already works.
The Scenario goes live along the Gradual Automation Pathway: one intent at a time, starting where you are most confident. You decide exactly what runs on its own, you can change that at any time, and every live action is logged in the Action Trace.
No. Replays are read-only. No customer is contacted, no message is sent, and no action executes. The Simulator shows what the agent would have done, and nothing more, until your team approves it for production.
Get a demo for pricing.
Governance and trust, defined
The vocabulary of testing and trusting AI agents, defined.
See it work on your tickets before customers do
Replay your history, inspect every decision, and deploy on evidence: one approved intent at a time.