Patchstore24Shopify
Agent Assist
A human stays in the loop.
With the work already started.
Amplifies, not replaces. Aide shows your team the detected intent, the AI's reasoning, and the draft, on every ticket, in the helpdesk they already use. They review, they decide, and nothing reaches a customer without a person behind it.Grounded by the Customer Context Engine, AI that knows your customer before the conversation starts, and governed by the Agent Governance Engine: every draft shows its sources, and your team decides what goes out.On screen before the agent asks
Surfaces the contextDrafts with sourcesSuggests the procedureClassifies on arrivalSuggests the macroGraduates to automationSurfaces the contextDrafts with sourcesSuggests the procedureClassifies on arrivalSuggests the macroGraduates to automationSurfaces the contextDrafts with sourcesSuggests the procedureClassifies on arrivalSuggests the macroGraduates to automation
Surface order historyCite knowledge sourcesPopulate ticket fieldsSuggest the right macroDetect topics on arrivalAttach CRM recordsSurface order historyCite knowledge sourcesPopulate ticket fieldsSuggest the right macroDetect topics on arrivalAttach CRM recordsSurface order historyCite knowledge sourcesPopulate ticket fieldsSuggest the right macroDetect topics on arrivalAttach CRM records
10x
Faster responses
Context and a grounded draft are on screen when the ticket opens
Every draft
Cites its sources
Built from your knowledge and the customer's live data, so your agent verifies before sending.
24h
To first value
One click into Zendesk, Front, or Gorgias. Assisting your team on day one
Trusted by customers on
Wicked ClothesShopify
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Assist, on every ticket
AI that keeps your team in the driver's seat
The tickets that reach your team are getting harder as automation absorbs the simple volume. Aide does the reading before your agent starts typing: the context is on screen, the draft is grounded and cited, and a person decides what goes out. Every reply below is a draft an agent reviewed and inserted.
When the ticket opens, the Customer Context Engine has already pulled the order history, the CRM record, and the live tracking status. Your agent starts with the full picture instead of digging through tabs.
Customer
Hi, checking in on my order from last week. Has it shipped yet?
Aide
Your order #4302 shipped yesterday with FedEx and is scheduled to arrive Thursday. Here is the live tracking link, it updates as the carrier moves.
✓Customer context surfaced · Order history and tracking attached
Aide drafts the response from your knowledge base and the customer's live data, and shows the sources behind every line. Your agent verifies, edits if needed, and inserts it in one click.
Customer
What's your policy on exchanging a gift? I don't have the receipt, but I do have the order confirmation email.
Aide
The confirmation email is all we need. Gifts can be exchanged within 60 days, and your order is well inside that window. Reply with your preferred size and I will send a prepaid exchange label today.
✓Draft grounded in 3 sources · Inserted by agent
Aide detects the topic and puts your team's procedure for it on screen: the steps, the policy, the exceptions. Every agent handles the issue the way your best agent wrote it up.
Customer
My package says delivered but it's not here. This is really frustrating.
Aide
I am sorry about that. I have opened a trace with the carrier for order #6120. If the package does not turn up within 48 hours, we ship a replacement at no charge, and I have already set that up so there is no delay.
✓Topic detected · SOP surfaced to agent
Every ticket is classified with a confidence score the moment it arrives. Fields are populated, tags applied, and the conversation routed to the right person before anyone reads it. Your team sees the classification and the score, not a black box.
Customer
We'd like to upgrade our plan and add three seats before the new hires start Monday.
Aide
Happy to help. I have passed this to our billing team with the upgrade details prepared, and you will have confirmation before Monday.
✓Topic detected on arrival · Fields populated, draft prepared for billing
For multi-step processes, Aide suggests the right macro from the ones your team already maintains: the warranty flow, the return-and-replace, the escalation with the fields filled in. One click runs it.
Customer
The blender I bought in March just stopped working. It should still be under warranty, right?
Aide
It is. Your purchase is covered until March next year. I have started a warranty claim for order #2988: a prepaid return label is on its way to your email, and the replacement ships as soon as the carrier scans the return.
✓Warranty macro suggested · Run by agent in one click
When your team has watched the drafts hold up on an intent, they graduate it to full automation, where the AI acts only when it is certain and escalates the rest. One intent at a time, at your pace: this is the Gradual Automation Pathway.
Customer
Can you update the shipping address on order #3355? I moved last week.
Aide
Done. Order #3355 had not entered fulfillment, so I updated the delivery address, and a confirmation with the corrected address is on its way to your inbox.
✓Intent approved for automation · Handled end to end
Aide is the agentic AI platform for customer experience. Assist is the on-ramp of the Gradual Automation Pathway: your team works with the drafts, graduates what holds up, and automates one intent at a time. AI your team deploys, intent by intent.
Customer
Hi, checking in on my order from last week. Has it shipped yet?
Aide
Your order #4302 shipped yesterday with FedEx and is scheduled to arrive Thursday. Here is the live tracking link, it updates as the carrier moves.
✓Customer context surfaced · Order history and tracking attached
The Agent Governance Engine
Confidence, not risk
AI that bypasses your team carries two risks: answers nobody reviewed, and a team that stops learning the product. Aide is built against both. Your team sees the detected intent, the reasoning, and the confidence score on every ticket, and they decide what goes out and what gets automated.Your team approves every draftIn assist mode, nothing reaches a customer without a person reviewing it. Aide drafts; your agent decides.
Grounded, with sources shownEvery draft is built from your approved knowledge and the customer's live data, and cites the sources behind it.
Your team stays sharpReviewing the intent, the reasoning, and the draft keeps agents building product mastery on every ticket. Their feedback feeds the Continuous Learning Engine, so suggestions sharpen with use.
Graduate intents at your paceWhen an intent has earned your trust, test it in Agent Simulator and switch it to full automation. Your team decides; the rest stays human until it is ready.
Getting started
Works with your existing stack
One click into your helpdesk. The assist lives where your team already works: no migration, no new tab, no engineering.
Context, drafts, and procedures in a sidebar panel on every ticket.
Grounded drafts and customer context in the shared inbox sidebar.
Suggestions delivered as internal comments, right in the conversation.
Order history and live tracking, on screen when the ticket opens.
Live order data from your store, attached to every conversation.
The CRM record your team trusts, surfaced next to the ticket.
Frequently asked questions
Agent assist is AI that amplifies your team instead of replacing it. Aide surfaces the customer's context when a ticket opens, drafts a grounded response with its sources shown, and suggests the right procedure or macro for the issue. A person reviews every suggestion and decides what goes out.
Inside the helpdesk your team already uses. In Zendesk and Front, Aide runs as a sidebar panel on every ticket. In Gorgias, suggestions arrive as internal comments in the conversation. No new tab, no separate tool to check.
Your help center, your macros, and the customer's live data: orders, account state, shipment status, CRM record. The Customer Context Engine pulls it all before the conversation starts, and every draft cites the sources it was built from, so your agent can verify before inserting.
No. In assist mode, a person reviews and inserts every response. Automation is a separate, opt-in step you take per intent, after your team has watched the drafts hold up.
That is the right question. If a team is completely bypassed, they lose product knowledge, and new hires never build it, because the AI handles the volume they would have learned from. Aide keeps the team in the process: they see the detected intent, the AI's reasoning, and the confidence score on every ticket, including the ones that run autonomously. They build product mastery through the work, not outside it, and they are never watching a black box.
Because the tickets that reach your team are getting harder. As automation absorbs the simple volume, what remains is complex and technical, and that is exactly where surfaced context and a grounded draft matter most. Assist is also the on-ramp: your team watches the drafts hold up on an intent before graduating it to automation.
Every piece of feedback feeds back in: a thumbs up or down on a suggested draft, a corrected topic, an edited response. The Continuous Learning Engine uses it to make the suggestions measurably better in month six than in month one.
One intent at a time. When your team trusts the drafts on an intent, they test it in Agent Simulator against real past conversations, then switch it to full automation, where the AI acts only when it is certain and escalates the rest. That path is the Gradual Automation Pathway: your team sets the pace, and the first graduation takes days, not months.
Yes. That is the in-product name for this surface. This page describes the function: the detected intent, the AI's reasoning, and the draft, put in front of your team on every ticket, with a person deciding what goes out.
Get a demo for pricing.
The assisted helpdesk, defined
The vocabulary of agent-assisted support: the terms behind context, drafts, and the path to automation.
Start small. Prove it works. Expand from there.
Assist is the on-ramp: your team works with the drafts, proves what holds up, and graduates intents to automation at their pace. A human stays in the loop wherever you want one.