Patchstore24Shopify
Agentic Resolution
The customer-facing AI agent that resolves conversations end-to-end
Aide reads the customer's account, executes the procedure your team approved, and closes the loop in your systems: helpdesk, commerce platform, and CRM. Resolution means the customer service was excellent, not that they were contained or deflected.Powered by the Agent Governance Engine. AI you can trust at every interaction: every action tested, checked, and logged before a customer sees it. Aide acts only when it is certain, and escalates the rest to your team.Every action, resolved end-to-end
Takes action in your systemsGrounded in the accountReads the shipmentVerified before sendingEscalates with contextAround the clockTakes action in your systemsGrounded in the accountReads the shipmentVerified before sendingEscalates with contextAround the clockTakes action in your systemsGrounded in the accountReads the shipmentVerified before sendingEscalates with contextAround the clock
Cancel ordersUpdate shipping addressesPut orders on holdApply refunds within policyTag and route ticketsUpdate CRM recordsCancel ordersUpdate shipping addressesPut orders on holdApply refunds within policyTag and route ticketsUpdate CRM recordsCancel ordersUpdate shipping addressesPut orders on holdApply refunds within policyTag and route ticketsUpdate CRM records
76%+
AI Resolution Rate
The share of conversations Aide resolves end to end, on paths pre-approved by your team
100%
Accurate on what it acts on
Because governed: the Agent Governance Engine lets Aide act only when it is certain, and escalates the rest
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Resolution, not deflection
What counts toward your AI Resolution Rate
A deflected customer is a customer who gave up. A resolved conversation is one Aide closed end to end: the account read, the action executed in your systems, the outcome confirmed. Only those count toward your AI Resolution Rate. These are the conversations Aide resolves on its own.
Aide reads the live order, checks what the Scenario your team approved allows, and executes the change in your commerce platform. The customer gets the outcome, not a promise to follow up.
Customer
I put the wrong apartment number on order #5217. Can you change it to Unit 12 before it ships?
Aide
Done. Order #5217 had not entered fulfillment, so I updated the delivery address to Unit 12. A confirmation with the corrected address is on its way to your inbox.
✓Shipping address updated in Shopify · Order #5217
Billing, plan, and access questions get resolved from the customer's live account. The Customer Context Engine reads what is actually true for this customer before Aide writes a word.
Customer
We were charged twice this month. Can you check what happened with our invoice?
Aide
You are right. Your plan renewed on the 3rd, and a duplicate charge was created on the 5th when the payment method was updated. I have initiated the refund of the duplicate to the original card per policy. You will see it within 3–5 business days.
✓Account and invoice history read · Refund initiated per policy
Where-is-my-order and shipment-status questions get the actual state of the delivery, read through the Customer Context Engine at the moment the customer asks. Not a template with a tracking link.
Customer
Any update on shipment #88412? My customer is asking for a delivery date.
Aide
Shipment #88412 cleared customs this morning and is scheduled for final-mile delivery on Thursday. Here is the live tracking link, it updates as the carrier moves.
✓Live shipment status read · #88412
Before anything reaches the customer, the Agent Governance Engine checks the response against your policies and the data Aide read. If the response does not pass, it does not send.
Customer
Your site says 30-day returns. I'm on day 34 but the box is unopened. Can I still return it?
Aide
Our return window is 30 days, so I cannot issue a standard return label for this order. I have passed your request to our team to review as an exception, and you will hear back within one business day.
✓Policy verified · Exception routed to team for review
When a conversation falls outside a Scenario your team approved, Aide does not guess. It escalates to a person with the customer context, account data, and its own findings already attached.
Customer
I want to change the billing entity on our contract to our new holding company before renewal.
Aide
That change needs a person on our team, so I have escalated your request with your account details and renewal date attached. Someone will follow up within one business day, and your renewal is unaffected in the meantime.
✓Escalated to team · Account context and findings attached
Time-sensitive requests get handled the moment they arrive: nights, weekends, peak season. The fulfillment window does not wait for your queue, and neither does Aide.
Customer
It's 2am and I just realized I ordered the wrong size. Cancel order #7741 please, before it ships!
Aide
Cancelled. Order #7741 had not entered fulfillment, so I cancelled it in full and your refund is on its way to the original payment method. If you would like the right size instead, I can help you reorder now.
✓Order cancelled in Shopify · Refund initiated
Aide is the agentic AI platform for customer experience. Every Scenario is approved by your team, tested on your real conversations in the Agent Simulator, and deployed one intent at a time, so you decide exactly what Aide resolves on its own.
Customer
I put the wrong apartment number on order #5217. Can you change it to Unit 12 before it ships?
Aide
Done. Order #5217 had not entered fulfillment, so I updated the delivery address to Unit 12. A confirmation with the corrected address is on its way to your inbox.
✓Shipping address updated in Shopify · Order #5217
The Agent Governance Engine
Confidence, not risk
Most AI in CX deploys as a big switch: turn it on, hope it works, deal with the fallout. Aide is built the other way. An agent that acts in your systems has to earn that access, and the Agent Governance Engine is how a wrong action never reaches a customer.Test before you deployKnow your AI works before your customers find out it doesn't. The Agent Simulator runs every Scenario on your real past conversations, and nothing goes live until your team approves it.
Acts only when certain100% accurate on what it acts on, because governed. Aide executes when every condition in the Scenario is met, and escalates the rest to a person with full context already attached.
Audit every actionNever wonder what the AI did or why. The Action Trace shows every conversation Aide touched, what it did, and what happened. Per conversation, and across your whole operation.
Improve continuouslyThe Continuous Learning Engine makes month six measurably better than month one, without anyone rebuilding it.
Getting started
Works with your existing stack
One click into your helpdesk. Direct actions in your systems of record. No migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
A conversation is resolved when the customer's actual request is completed end to end: the question answered from live data, the action executed in your systems, and the loop closed, with no human touch needed. A customer who gives up and goes away is not a resolution, which is why Aide measures AI Resolution Rate, not deflection rate.
A deflection bot points customers at articles and hopes they stop writing in, and it caps out at whatever the knowledge base contains. Aide does the work: the Customer Intent Engine is trained on your real conversations, not your KB, so it understands the request, and then Aide reads the live order or account, executes the change in your systems, and confirms the outcome. Answering questions is table stakes. Acting on the request is the difference.
Aide executes the actions your team approves: cancelling orders, updating shipping addresses, putting orders on hold, applying refunds within policy, tagging and routing tickets, and updating CRM records. Each action runs inside a Scenario your team defined, tested on your real conversations in the Agent Simulator before it goes live.
It does not guess. When a conversation falls outside a Scenario your team approved, or the Agent Governance Engine's confidence bar is not met, Aide escalates to a person with the customer context, account data, and its own findings already attached. Your team gets the conversation with the work started, not a cold handoff.
Teams on Aide reach 76%+ AI resolution on the paths they have pre-approved. The paired number matters just as much: 100% accurate on what it acts on, because governed. The Agent Governance Engine lets Aide act only when it is certain and escalates the rest, so every resolution it claims is a real one.
Most boards reduce AI in CX to cost per ticket. That is the wrong number, and it rewards shallow resolutions. The number that carries the room is AI Resolution Rate: what share of customer conversations does the AI actually resolve, end to end. Pair it with the trust line: what it handles, it gets right, because it only acts when it is certain. Every claim in that narrative is backed by the Action Trace. Defensible decisions, not survey scores.
No. The queue is not the goal, fewer tickets is the goal. As Aide resolves more, your team moves upstream: they tune Scenarios, review the Action Trace, and feed what the AI surfaces back into the product so the same ticket stops arriving. Volume drops and the team gets stronger.
Most AI in CX has a ceiling built in: once the knowledge base is exhausted, so is the AI, and the buyer ends up running a displacement project. Aide is built without that ceiling. The Customer Intent Engine is trained on your real conversations, not your KB, so coverage widens as your operation grows, and the Continuous Learning Engine makes month six measurably better than month one, without anyone rebuilding it.
Aide runs inside Zendesk, Front, and Gorgias, and the Customer Context Engine connects Shopify, WooCommerce, and Salesforce: deep integrations, not one-way webhooks. Custom backend systems connect via API, so Aide can read and act on the data your business actually runs on.
In days, not months. Most teams connect their helpdesk in a day and see first value within 24 hours. You start with your highest-volume intent, watch it work in the Agent Simulator, and expand at your pace.
Get a demo for pricing.
Resolution, measured properly
The metrics and operations vocabulary behind agentic resolution, defined.
The most capable customer agent you can actually trust
AI your team deploys, intent by intent. End-to-end resolution in the helpdesk you already run, governed by the rules you set.